Refund Policy

1. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all new paid subscription plans (Starter Tier, Growth Tier, and Enterprise packages). If you decide that Apex Commerce does not meet your business needs, you may request a full refund within 14 days of your initial purchase date.

2. When Refunds Are Available

• You purchased your initial subscription within the last 14 calendar days.
• You experienced technical difficulties with our POS, Variant Matrix, or multi-warehouse synchronization that our support engineering team was unable to resolve.
• You were billed incorrectly due to an automated payment gateway error.

3. Non-Refundable Items

• Custom domain registration fees purchased through third-party registrars.
• One-time bespoke engineering or custom store theme development fees.
• Refund requests submitted after the 14-day trial/refund window has elapsed.

4. Subscription Cancellation

You can cancel your subscription at any time directly from your Merchant Dashboard > Subscriptions tab. When you cancel, you will maintain active access to your POS registers and stores until the end of your current billing period.

5. Processing Time

Once your refund is approved, it will be credited back to your original payment method (bKash, Nagad, Credit Card, or Bank Transfer) within 5–10 business days depending on your financial institution's processing cycles.